IT Manager - Waltham, MA

Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact's leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 200,000 customers worldwide trust Constant Contact to help them connect with their audience.

Headquartered in Waltham, Mass., Constant Contact was ranked 628th on the Inc. 5000 list of the fastest-growing private companies in the United States in 2007. Constant Contact was also named the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list, and the 7th fastest growing private company in Massachusetts by the Boston Business Journal.

The IT Manager role will be responsible for ensuring the corporate information technology infrastructure is able to support the expanding requirements of our fast growing company.

Actions and Results

The IT Manager will:

Manage IT support staff and ensure that it provides great service to its corporate customers.
Manage the budget for capital equipment, services and maintenance in support of the corporate infrastructure.
Manage and improve IT compliance programs and controls in support of applicable regulatory programs such as Sarbanes-Oxley, HIPAA, EU Data Protection Directive.
Lead capacity planning efforts and develop transitional plans for the acquisition and installation of new systems and equipment.
Maintains security by keeping information confidential, and developing, maintaining, and implementing appropriate corporate information security policies & procedures.
Develop and enhance system administration processes, procedures and tools for voice and data systems.
Provide planning, leadership, and advanced technical expertise so that the IT infrastructure is able to support corporate business objectives.

Skills and Experience

Experience managing a fast growing multi-site corporate IT & QA systems environment
Great enthusiasm for helping customers, both internal and external
Systems administration experience with Windows/Linux/Solaris servers
Strong team player with the ability to work on cross-functional teams
Experience supporting a mission-critical call center
Commitment to deadlines and willingness to meet the needs of a 24x7 environment
Minimum 5 - 8 years experience
Strong analytical, troubleshooting and organizational skills
BS in Computer Science, Engineering, or applicable discipline

Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; Adoption Assistance; and, an exciting Stock Option Plan!

If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a "once in a lifetime" opportunity, send us your resume and salary requirements for consideration.

We are not accepting employment agency referrals for this position.